Shipping and Returns Policy
We use Dawn Wing door to door couriers for all our shipping.
Free economy shipping only applies to orders over R1000 in value.
Orders need to be placed and payment cleared before 3pm Mon - Fri to make the cut off for shipping out.
We also reserve the right to quote you higher amounts for shipping should you live in smaller towns and remote areas.
Dawn Wing don't deliver on weekends. If you place your order on a Friday and you choose overnight delivery, your order will only be delivered on the Monday. If you want Saturday morning delivery please call us directly before 3pm on the Friday to get a quote. You can also however go to the Dawn Wing depot to collect your order on the Saturday morning.
Please don't hesitate to contact us if you have any questions about shipping.
If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for store credit. If you want a refund a 15% handling fee will be charged to cover transaction fees and shipping.
Returns are only accepted online for products purchased directly from our online store, if you have purchased from a third-party retail partner then they need to arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as new’ condition, both unused and unsoldered.
When returning items to DaVinci Lab, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser.
All gift cards are non-refundable.
At DaVinci Lab we are committed to product excellence and take great pride in the selection of brands we stock and produce ourselves. Occasionally, manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us.
We will test and check the product. Once we are happy that the condition and fault are valid we will send you a replacement one with our courier at our expense.
SHIPPING RETURNED GOODS
You will just need to send the faulty/returned product back to us to inspect. Either via SAPO registered mail, your own courier, PostNet 2 PostNet or we can book a collection with Dawn Wing and bill you.
Here is our address to ship the faulty product to:
Unit 1 Westside Business Park
35 Informal Road
PostNet Steenberg (Please make it out to DaVinci Lab - Attn Saadiq 0878280378)
If a replacement product is required we will ship that back to you at our expense.