Q:Do we have stock?
A:Please check our online store.
Q:When will stock arrive?
A:Please use the notify me function on our website. This is found on the right side of the page when viewing a product. We just require your email address and once the product is back in stock you will be notified accordingly.
Q: How long does your delivery take?
A: Economy service will take anything from 2-5 working days depending on where you are based in the country. The overnight express service will be delivered the next day for the major cities. If you are in a small town or city deliveries will take a day or two longer.
Q:How much is shipping?
A:The shipping cost will be calculated on check-out.
Q:I'm having trouble with my print results. How can I fix this with printer settings?
A:Refer to Simplify3D support. https://www.simplify3d.com/support/print-quality-troubleshooting/
Q:Should I order online or come to the store?
A:Due to Covid-19, please order online.
Q: When do I have to order by?
A:Our order cut off time is 3pm. This ensures everything is packed in time for our courier to collect.
Q: Where is your warehouse?
A: Westlake, Cape Town
Q: Can I collect?
A: Yes you can
Q: Weekend delivery?
A: Yes we can arrange Saturday delivery, but this is very costly and will be billed if you agree to a quoted price. You can, however, order on a Friday and choose ONX courier and collect from the Dawn Wing depot on Saturday morning (CT, JHB and DBN)
Q: Can we get something that's not on the site?
A: Yes we can source most items from our various suppliers around the world. feel free to drop us an email firstname.lastname@example.org